Towne Ford Reviews
From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Towne Ford a good one. See what our customers are saying about Towne Ford.
The Talk About Towne...
Our customers are saying...
I recently went to Towne Ford to check out the Ford Focus Electric. I met up with Michael I., at the dealer. He was super helpful in test drives, information, and very accommodating. I took the car for the 24 hour trial period, no signing paperwork. Great. Came back and bought the car under lease. The whole process was very easy, pleasant, and gave the impression of what a dealer experience should be. Not sure what service might be like, but I can’t imagine needing much with an electric! I highly recommend this place!
We recently bought a new work van from the fleet dept. Lloyd “Chip” was extremely helpful and knowledgeable. There staff is organized and pleasant. There was no pushy sales attempts and he truly came across as a dealer who cared about my needs. If your looking for a new vehicle for your business especially if your in the trades this is the place to go. Thanks Chip!
This review is for John Cole in sales. I ordered my new 2015 Mustang through him in the beginning of November. He took my fully refundable deposit and we agreed on a price point and the car was here about 2 months later. Throughout the build process John was very helpful with getting me updates on the whereabouts of my car. Darrien was great to deal with as well. It was an easy and straight forward payment process. Overall I’m very happy that I didn’t buy it from those slime balls at Serramonte Ford!
I drove from South Lake Tahoe to pick up my 2016 Certified Pre-Owned Ford Escape (2016) at a very fair price–they wanted a lot more for the same car at Auburn Ford! My husband and I were treated graciously and fairly by the staff here who failed to hammer us with the usual car dealer tricks we had experienced in the past! It was a thankfully haggle-free process, very straight forward and we would not hesitate to recommend to anyone looking for fair and courteous treatment when buying a vehicle!
My daughter and I have been on the lookout for an affordable car for her. I have read very impressive things about Ford lately so we decided to stop by Towne Ford in RWC to see what our options are. We were helped by a very nice young woman, Bridget. She was able to answer most of our questions and if she didn’t know something she was able to find out promptly. She was patient and seemed sincere and genuine, not like one of those typical sales people you associate with car dealerships. When we’re ready to move forward with a purchase Bridget will definitely be the one we work with!
Towne Ford has always been a great asset to my family and they have continually gone out of their way to make sure we were taken care of. With all the problems in the auto industry, it is hard to find a dealership that continues to strive for excellence and from all my experience Towne Ford is the best in the business. Thanks guys… Its nice to know I have someone in my corner.
Ira Finley was very helpful. We would highly recommend his services!! He went out of his way to educate us and show us around the lots, even in pouring rain!!
Towne Ford is nowhere near on-the-way to anything we do, but I’ll keep taking the car there regardless. Thanks guys!
I needed to buy some touch up paint for an ’16 Explorer. Talked to the parts dept on the phone to see if they had it in stock and they did. I asked them to hold it for me. Went there to pick it up and Dennis and Dave gave me really good customer service! Cheers!
We bought our company van(Ford Transit) from Towne. Incredible experience! Our red van was wrapped with our company graphics and ready for pick-up within a week. When it came time for our scheduled service, the service department couldn’t be any friendlier.
The service was outstanding!
They helped me find the right mustang for me with a fair price and even showed me how to work the gauge set and answered every question I had. They were very friendly and not too pushy about warranties. I would buy from them again so long as their service department ends up being as 5 star as their service.
We had a great experience with Jorge he was not too pushy and got us a great deal. He was friendly and when he was on vacation another sales person gave us another test drive and both were very informative. We got the energi-max in the end.
We were in the market for a new CMAX and Brandy Keller, the internet sales manager, was very responsive and helpful in giving us quotes that were clear and straightforward, and that were the lowest quotes we obtained. The car we wanted was sold before we were able to make it there, but unlike some other dealers, Towne Ford told us that before we made the trip there.
We have been bringing our Ford’s here for service for the past 7 years and have consistently received courteous, professional, efficient service. Scott has been our Service Adviser throughout this entire period and has provided outstanding customer-oriented help and assistance. I highly recommend getting your Ford serviced here and have recommended the dealership to a number of my Ford-owning friends. Never have I ever heard a word of complaint from them.