Towne Ford Fleet Team
Towne Ford fleet and commercial has a professional staff of 9-individuals with an average of 25 years experience! Our success is all about the relationships that we have developed through the years, and understanding the needs of our clients!
In the passenger car and personal-use end of the business, the client usually already knows the product and equipment they want, and then they shop around for a dealership and salesperson they can trust. But in the commercial world, the situation is turned around – the clients first look for a knowledgeable trustworthy Sales Consultant, then turn their attention to the dealership for service and the products that will get the job done for their business!
Service, Parts, and Warranty Support
A key factor in building longer-term relationships and loyal repeat/referral business is the Service, Parts, and Warranty work performed by Towne Ford. That is because clients depend upon their vehicles for their livelihoods. A down unit can cost an account up to $1000 per day! And our commercial accounts are looking to us for help in maintaining their vehicles. We need to do more than just tell a customer to call the service and parts department when they call with a problem or request, we need to stay involved through the entire process with the service department and follow up to make sure the client is completely satisfied! The service that we provide as a team is a reflection on the entire agency and if completely accomplished, we will see many years of solid growth with our customers!